Last updated: [Insert Date]
1. Introduction
PJ Rubble Removal (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, engage our services, or otherwise provide us with personal information.
2. Responsible party
We are the “Responsible Party” under POPIA for the personal information we collect.
If you have any questions or requests about your personal information, please contact us at:
- Email: info@pjrubbleremoval.co.za
- Telephone: 064 526 5979
3. What personal information we collect
We may collect the following categories of personal information:
- Contact details: name, address, email address, telephone number
- Service-related information: information relating to the waste removal, site management or equipment hire service you request (e.g., site address, type of work, access instructions)
- Billing and payment information: as needed to process payments or invoices
- Communications: records of correspondence you have with us (by email, telephone or via our website)
- Technical/website usage information: such as IP address, browser type, cookies and other tracking technologies (see section 7)
- Optional marketing preferences: if you sign up to receive no-obligation information or communications from us
4. Purpose of processing
We collect and process your personal information for the following legitimate purposes:
- To enable us to provide you with our services (rubble removal, site clearing, equipment hire, asbestos removal)
- To respond to your enquiries, quotes or requests
- To invoice and process payments for our services
- To communicate with you about the status of services, scheduling, access, and any issues that arise
- To comply with legal or regulatory obligations (for example health & safety, environmental, waste management)
- To analyse, improve and develop our services and website experience
- With your consent, to send you marketing communications or offers
5. Legal basis for processing
Under POPIA, we will ensure that the processing of personal information is lawful, and only done for defined purposes. The legal bases include:
- You have given consent for us to process your personal information for specific purposes;
- It is necessary to perform a contract with you (for example you’ve engaged our services);
- It is necessary to comply with a legal obligation;
- It is in our legitimate interests to process your information (for example managing and improving our service delivery), so long as those interests do not override your rights or freedoms.
6. When you do not provide personal information
If you choose not to provide certain personal information that we request, we may not be able to:
- Provide you with certain services (e.g., we may not be able to process a service request, issue an invoice, or schedule a job)
- Communicate fully with you about our services
- Send you marketing or updates (if applicable)
7. Cookies and website tracking
When you visit our website, we may use cookies or similar technologies to collect technical information (such as IP address, browser type, operating system, referring pages). This information helps us to:
- Improve the website’s functionality and performance
- Understand how users access and use our website
You may choose to disable cookies via your browser settings, but this may affect your ability to use certain features of the website.
8. Disclosure and sharing of personal information
We may share your personal information with:
- Our service providers or subcontractors who perform services on our behalf (for example waste removal crews, equipment hire partners) — in such cases we require them to protect your personal information and use it only for the intended purpose
- Payment processors, if applicable
- Legal or regulatory authorities when required by law or to protect our rights
- In the event of a business reorganisation, merger or sale, your personal information may be transferred to the new entity — we’ll notify you in advance in such a scenario
9. International transfers
If we transfer your personal information outside of South Africa, we will only do so where we are legally permitted and we ensure appropriate safeguards are in place to protect your personal information in accordance with POPIA’s requirements.
10. Security, retention and deletion of personal information
- We implement appropriate technical and organisational measures to safeguard your personal information against loss, damage, unauthorised access, disclosure or destruction.
- We will retain your personal information only as long as necessary for the purpose for which it was collected, or as required by law.
- Once your personal information is no longer needed, we will securely delete or anonymise it.
11. Your rights
Under POPIA you have the following rights in relation to your personal information:
- The right to be notified when we collect your personal information and the purpose of processing
- The right to access your personal information that we hold
- The right to request correction (or deletion) of your personal information if it is inaccurate, irrelevant, excessive, out of date or incomplete.
- The right to object to the processing of your personal information (where applicable)
- The right to withdraw your consent, where processing is based on consent, subject to legal or contractual restrictions
- The right to lodge a complaint with the Information Regulator South Africa if you believe your rights under POPIA have been breached.
To exercise any of these rights, please contact us using the contact details in section 2.
12. Direct marketing
If you have consented, we may send you marketing communications. You may opt-out of such communications at any time by using the unsubscribe link or contacting us. Once you have opted out, we will not send you further marketing communications (unless you later re-opt-in).
13. Children and vulnerable persons
Our website and services are not directed at children under the age of 18. If you are under 18 you should not provide us with your personal information without a parent or guardian’s consent. If we become aware that we have collected personal information from a child without required consent, we will take steps to delete the information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example if our services change, laws change or we update how we use personal information). When we make changes, we will update the “Last updated” date at the top. Your continued use of our website or services after we post a revised Privacy Policy means you accept the changes.
15. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
16. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
17. Contact us
If you have questions, concerns or want to exercise any of your rights, please contact us as per section 2.